- Introduction
- 1. Procedures
- 2. Reasons
- 3. Fair
- 4. Warning
- 5. Meeting
- 6. Contract
- 7. Dismissals
- 8. Absenteeism
- 9. Abandonement
- 10. Criminal
- 11. Instant
- 12. Suspending
- 13. Trial Period
- 14. Fixed Term
- 15. Constructive
- 16. Illness / Injury
- 17. Incompatibility
- 18. Redundancy
- 19. Resignation
- 20. Disciplinary
- 21. Conflicts
- 22. Principles
- Summary
21. Conflicts between employer's and employee's
Discuss the matter with the person concerned to see if the problem can be resolved informally between you. Make sure you:
- respect the need for confidentiality;
- try to understand and to listen to what the other person is saying;
- state your point of view and what you want to see happen;
- be specific and factual and own your own opinions and experience. Invite co-operative solution findings;
- focus on ways to solve the problem to everyone's satisfaction. Concentrate on the issues and the problem itself rather than on personalities;
- consider taking a support person with you;
- finish the conversation with a word of praise;
- remember this meeting is to firstly exchange information about concerns or complaints and at the same time concentrate on solving the concern or complaint. Work on the problem not personalities; and
- all persons must respect the need for confidentiality.
